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VF SSVR windscreen rattle/squeaks

Discussion in 'VF Holden Commodore (2013 - 2017)' started by Anthony121, Aug 9, 2017.

  1. Skylarking

    Skylarking Well-Known Member

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    Yeah, lanolin is a great and is used in many products. However, recently I read Fluid Film can cause swelling of natural rubber parts. However, Lanotec states their general purpose spray "cleans, rejuvenates and protects metals, timber, vinyl, plastic, leather, rubber, fibreglass and powder-coated surfaces". Lanox states "harmless to metal points & surfaces, plastics, painted & enamel finishes, fibreglass, formica or neoprene seals".

    The take should be that all lanolin liquids may not be the same and some could be a cause of concern when used with some materials. And since natural rubber is not the same as rubber, it could even be that Lanotec and MX4 Lanox could also cause natural rubber to swell.

    Sadly, there is no word on whether urethane would or would not be impacted by any of these sprays. Those that use it should probably ring up the spray manufacturer, explain their use of the product and ask for some guidance or assurance as to its suitability. As is, a one or two years period may not be enough to determine if the urethane bond on your windscreen has been negatively impacted. And if the bond strength is adversely impacted it may not be something that is visible until a rollover and the roof comes down.
     
  2. Paulie81

    Paulie81 Active Member

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    oh yeah. I had my dealer replace a faulty door drip mould and they chipped the paint in the process.
     
  3. VS 5.0

    VS 5.0 Well-Known Member

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    Unfortunately, it isn't the manufacturer that is doing it, rather franchisees.
     
  4. Skylarking

    Skylarking Well-Known Member

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    But any franchisee pays money periodically to the franchisor who has control over their behaviour. It's part and parcel of their business arangement.

    Holden need to show more initiative and weed out the less than competant service personel within their franchise network.

    As is, going into any dealer service department and the walls are full of awards, etc, where Holden is giving a strong impression that they are all skilled in their craft.

    Holden bears a moral responsability when ther dealer stuffs up.
     
  5. VS 5.0

    VS 5.0 Well-Known Member

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    Absolutely.....however reality dictates that Holden can't be looking over the shoulder of every tech at every dealership and I doubt a dealer is going to go cap in hand to Holden telling of all the stuff ups that happen in their dealership.
     
  6. Skylarking

    Skylarking Well-Known Member

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    Yeah bu5 it’s not a matter of someone sitting in the workshop looking over a techs shoulder. Holden simply needs to do more frequent and better quality blind assessments of their dealer service offerings.

    Holden needs to more to proactively send in an anonymous guy to both check spare parts service quality and get a service performed, then assess whether the level is up to that expected of a dealer so that they follow their franchise obligations. And I’m not meaning a trivial box ticking exercise here but rather something a little more detailed.

    Sadly, Holden seems to not want to spend any money making their business better but seem to always find marketing $ which do nothing about the coal face issues.

    As is, I received a survey request from Holden after doing a service. I provided a rather detailed response on what was done well and what was done poorly and ticked the contact me button as there were some concerns. and some 3 months later i’m still waiting for the call back.

    I think Holden is simply going through the motioned at the moment and once enough time has passed they will shut shop and GM leave yet another market. Maybe Holden’s behaving as if having to wait some socially acceptable time before one starts dating again after becoming divorced or widowed.

    All off topic though.
     
  7. Voodoo_SV6

    Voodoo_SV6 Active Member

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    And yet the dealer I go to, at the end of every service, reminds me that I will receive a survey and if I can't honestly give them 5 stars for each area, to call them so that they can make sure they satisfy me so I can give them 5 stars. Never had a problem with them that they haven't solved effectively in a timely manner.

    I seem to be in the moniority here, or else I just have realistic expectations of what they can and can't deliver.
     
  8. VS 5.0

    VS 5.0 Well-Known Member

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    I had my VE serviced at Holden in January 2018 for its first service in my custodianship.

    I wasn't happy with the result so when I received their service reminder letter which included a feed back form asking if I wasn't using the Holden dealer, why, I stated my reasons for not using them and sent it back in the included reply paid envelope.

    I have received numerous reminder letters since, and have returned my response each time.

    Strangely o_O I haven't received any response from them.
     
  9. Merv53

    Merv53 Member

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  10. Merv53

    Merv53 Member

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    Further to my previous comments on this subject, in January 2019 my Holden dealer applied 'silicone grease' to the seal at the top of the windscreen which stopped the noise. I am now starting to hear the noise again. I would like to have a go at the fix myself rather than take it back to the dealer.
    I would think that applying silicone spray with the thin pipe on the nozzle would be easier than trying to force grease in. Is it a problem doing that having regard that grease was previously used ie. would there be some grease residue remaining which would prevent the application of spray now being used. If so would I have to use grease and put the new stuff over any residue?

    Also, if I went to Supercheap, what tool should I look for to lift the seal? I don't want to scratch the metal. I am not mechanically minded so could you be specific with say the name of the tool.
    Thanks guys in advance.

    Merv
     
  11. Anthony121

    Anthony121 Well-Known Member

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    I have done mine twice with the spray. After the second time I have not heard the noise again.

    I used a plastic trim removal tool. You could use a credit card.
     
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  12. mpower

    mpower Well-Known Member

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    first thing first dealers are NOT franchises, they are more akin to authorised re-sellers and repairers.

    It'd be like going into Harvey Norman and calling them "Samsung" because they are Samsung re-sellers.

    If you believe the dealer is failing maybe contact GM direct?
     
  13. myls362

    myls362 Member

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    I just used a plastic trim removal tool with the fork at the end of it. They are cheap as and I got mine off eBay. I’m sure you can get them from Supercheap.

    I gently worked the plastic fork in one end of the windscreen. I then sprayed silicone spray in the gap in the fork. I then continued to spray as I moved the plastic fork only the seal.

    it’s pretty easy to do. Just take your time and don’t force the tool. Over 12 months on it’s still all good.

    in terms of the grease you could use a fine cloth and a trim removal tool. Just slide that along and grab any grease that comes up with another cloth.

    I hope that helps.
     
  14. Skylarking

    Skylarking Well-Known Member

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    Dealers are most certainly seen as franchises in law and are regulated under a franchise code of conduct, see franchising-and-the-automotive-industry, snippet below:

    In fact, since 1998, when the Trade Practices Act 1974 (Cth) was amended to prohibit unconscionable conduct in small business transactions and the Code was made mandatory under the Act to address significant disputation occurring in the franchising sector, the Code expressly provides that a ïmotor vehicle dealership agreementÍ is taken to be a franchise agreement and hence subject to the Code.

    Not that such is relevant to our normal daily issues is being consumers ;)
    Agree, regardless how one classifies them, if a Holden dealer is treating you like a wet nappy, go to another Holden dealer or ring HCC and discuss your concerns directly... Just don’t expect great service or rapid response from HCC.. cause Holden :oops:
     
  15. mpower

    mpower Well-Known Member

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    Thanks for that, I've never seen them as a franchise but it does make more sense.
     
  16. Merv53

    Merv53 Member

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  17. Merv53

    Merv53 Member

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    Thanks guys for your help, I will use the credit card as suggested. So is it the case that none of you see a problem with the spray mixing with any residue grease that I can't remove? Also, Supercheap have a product called '3 in One Silicone spray lubricant', would that be suitable?
     
  18. VS 5.0

    VS 5.0 Well-Known Member

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    According to the Franchising Code, a motor vehicle dealership agreement is a Franchise Agreement.

    A motor vehicle is defined under the Code as being a vehicle that uses, or is designed to use, volatile spirit, gas, oil, electricity or any other power (except human or animal power) as the principal means of propulsion, but does not include a vehicle used, or designed to be used, on a railway or tramway.

    Note: Examples of motor vehicles are as follows:
    (a) motor car;
    (b) motorcycle;
    (c) tractor;
    (d) motorised farm machinery;
    (e) motorised construction machinery;
    (f) aircraft;
    (g) motor boat.

    EDIT - @Skylarking beat me to it.
     

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